Transdev Dispatcher - San Francisco, CA in Brisbane, California
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Assist in the efficient and timely planning, scheduling, coordinating and monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.
Beginning wages of $20.00/hour with progressive top wages of $26.60/hour.
Reviews manifests provided; schedules and dispatches drivers
Accurately enter information into Trapeze and VDS, or designated software, as instructed
Fill open runs or make driver or trip reassignments to ensure timely service
Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary
Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows
Accurately prepares reports on all activities occurring during their shifts or as requested
Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents
Follows rules and regulations of the Company; follows instructions of management and supervisors
Adheres to all regulations related to the Americans with Disabilities Act (ADA)
Provides transit information to passengers as needed; providing friendly, professional customer service interaction; answers calls from clients and schedule services
Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
Properly record driver absences, late arrivals, early departures
Perform trip editing and/or VDS editing if assigned
Communicates with Scheduling, Reservations, Operations to ensure service provision
Maintains confidentiality of passenger’s information
Perform dispatch window and/or clerical functions as relief
Other duties as required.
Education, Licensing, and Certifications :
- High school diploma or equivalent, such as GED, required
- Two years of dispatch and/or customer service experience required.
Skills and Knowledge Required:
Ability to type 50+ WPM, Typing certification required at time of interview.
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Ability to assist handicapped passengers when needed
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Clear speech and pleasant phone demeanor
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Travel requirement (as a percent): <5% for occasional meetings
Must submit to drug testing and a criminal background check
Must be able to maintain a DOT medical card
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2017-6083
Job Locations US-CA-Brisbane
Posted Date 2/16/2017
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code ..
Internal Reference 514
Internal Code 3 ..
Company/Division Transdev Services