Transdev Operations Supervisors in Concord, North Carolina
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Operations Supervisoroversee the day-to-day operations of the Fix Routes Service in the Field and office operations, a sixteen (16) hours / 7 days week operations: assiststhe Assistant Operations Manager and the Operations Manager in implementing departmental policies and procedures while ensuring maximum reliability and efficiency of run and route coverage. Ensures compliance of the instituted labor contract (CBA) and executes HR responsibilities; works with the Los Angeles Department of Transportation (LADOT) on various aspects of customer service and contractual terms; maintains system performance and assists with system planning; identifies potential issues by way of analyzing various reports and also through field observation.
Authority and Supervision of Others :
Span of control consists of supervising the bus operators; responsible for oversight of Dispatch/Radio and Scheduling in the absence of the Lead Supervisor; has extensive autonomy, discretion and independent judgement to decide when and how work is done by others.
Essential Job Functions:
Provides both direct and indirect supervision to operations staff
Investigates makes and administers decisions up to and including recommendations for terminations for those positions directly supervised.
Investigates and determines liability and corresponding disciplinary action decisions up to and including recommendations for terminations for those positions directly supervised
Works closely with Maintenance, Dispatch and Operations to ensure high service levels while maintaining Transdev safety standards.
Evaluates daily performance indicators and makes adjustments to operations in order to best ensure productivity
Assists Assistant Operations Manager with completing performance evaluations for all Bus Operators
Verifies overtime / driving time / W09 sheets for payroll purposes
Supervises and monitors pre, relief and post trip inspections and to ensure Federal, state and company compliance applicable rules and regulations by Bus Operators
Assists in investigates and reviews accident/incident reports
Enforces interpretation of labor contract and conducts informal hearings
May assist in for selection/interviewing of Bus Operators, Behind-The Wheel Trainers, Cadet positions
Assists in facilitating Bus Operator, Safety and Customer Services Training
Assist in bus retraining and familiarization for new and current drivers
Assist in training on new technologies for operators/supervisor /dispatchers.
Supervises all direct reports during assigned shift while coordinating their efforts to ensure outstanding service levels are achieved and contract compliance is maintained.
Assist in route analyzes, review and document route performance and provide reports with finding and recommendations for route improvements (OTP, Bus stop/Bus Zone relocation, short/long term detours)
Prepares a variety of reports, evaluations, and performs a variety of written work and activities related to the operation
Directs, monitors and maintains system performance
Plans daily operations by coordinating subordinate activities
Monitors work and overtime schedules to ensure route coverage
Monitors routes by reviewing daily schedule adherence and on time performance (OTP)
Reviews and monitors detours, construction problems and road closures
Monitors a two-way radio and responds to problems and emergencies
Reviews work performance utilizing remote access to Syncromatics and line of sight monitoring
Coordinates employee meetings with the management group
Maintains a professional and courteous relationship with all police and emergency personnel when dealing with all accident/incident and emergency situations
Works well with fellow supervisors / dispatch, LADOT and all personnel of Transdev
Tracks and analyses data for various reports
Analyses trends in overtime, absenteeism, route on time performance, customer complaints throughout the operational area in the Transportation Department
Develops reports on a weekly, monthly and as-needed basis
Maintains and updates DSP, DVIR inventory log, Equipment log, Rollout and various databases
Performs tasks and completes projects as assigned
Performs various functions as requested by the Assistant Operations Manager
Provides coverage in the dispatch office and over the radio coverage
Provides coverage for the Scheduling personal
Provides coverage for the Lead Supervisors
Performs other duties as required
Essential Knowledge and Skills:
Two (2) or more years of progressive experience in transit operations required
Three (3) or more years’ responsible supervisory experience required (this supervisory experience may be part of the three years’ transit experience requirement or may be in addition to transit experience if supervisory experience is outside of transit)
Two-year certificate in operations management, business management or other related field preferred or an amount of job experience equivalent to a two-year degree preferred
High School Diploma or GED and valid Commercial Class B CA driver’s license w/ Passenger, Air Brakes endorsement required
Must have the ability to prioritize, remember details, use experienced judgment, solve problems and be self directed
Must possess strong organizational and communications skills
Must be able to write clearly in a concise, correct manner and must be computer / tablet literate in word processing, excel, data base software and able to learn how to use other software (such as VDS, Syncromatics, Mobil-view, TAP System, GPS Mapping systems)
Must have an in-depth knowledge of transportation systems
Must be able to interpret and administrate contracts
Must have a thorough knowledge of Los Angeles and vicinity or the ability to learn
Must be able to operate a bus/shuttle/support vehicle and a radio/dispatch system
Must be able to handle crisis situations well
Strong and competent communicator
Demonstrated effective leadership capabilities
Confident and self-motivated
Comfortable taking and accepting responsibility
Able to delegate and work under intensive time pressures
Must be able to take a leadership role in solving problems and assisting the Assistant Operations Manager in fulfilling Departmental plans
Must have the ability to objectively investigate reports concerning operator related problems
Must be able to successfully pass a pre-employment physical examination including a drug test and criminal/employment background check
Tools, Equipment and Vehicles Used: Computer, printer, two-way radio, telephone, cell-phone, digital camera, measuring wheel, fax, automobile, Bus, Van, Car, lap top computer, Electronic Tablet
Unique Working Conditions: Work primarily conducted outside in any type of weather.
Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations. Experience working with the elderly and disabled a must.
Work Environment: Ninety-five percent (95%) of the work performed in the capacity of this position may be outdoors. Lifting is required and never any more than twenty-five (25) pounds. The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings. The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.
Work Schedule: Position is full-time; work schedule may include nights, early mornings, graveyard, weekends, and holidays. Must be flexible and able to work non-traditional business days and hours
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2017-5995
Job Locations US - NC - Concord
Posted Date 1/30/2017
Position Category Other
Internal Code ..
Internal Reference 373
Internal Code 3 ..
Company/Division Transdev Services