Transdev Director of Paratransit Services in Garden City, New York


Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

The Director of Paratransit Services for Nassau County will report directly to the location Chief Operating Officer (COO) and will provide management support to others within the area of responsibility at this location. This position will be responsible for paratransit operations for the contract. This position will have direct supervision of staff support, drivers, and dispatchers/road supervisors; be responsible for customer satisfaction and relations; operational services, and ensure that the highest quality of service is provided at all of the delivery systems within their area of responsibility. In addition to routine transit operations, this position will also have direct responsibility for management of the Call Center and associated personnel, software, and operations.


  • Provides guidance and supervision to operating locations. Assists with the establishing business unit goals and financial performance criteria for operating locations.

  • Effectively communicates with employees concerning location and company goals, objectives and policies. Coordinates frequently with staff to maintain continuity in policies and procedures.

  • Develops and recommends policies and process change in order to ensure efficiency of the operation.

  • Assists with daily operations and other issues.

  • Coordinates and communicates with Maintenance staff to ensure availability of fleet.

  • Oversees compliance with labor contracts and ensures cost beneficial resolutions regarding labor/employee grievances.

  • Ensures all safety-related company policies and procedures are adhered to within assigned area.

  • Ensure all paratransit standards of care are maintained with a safety-first and customer service orientation.

  • Manage the call center and associated dispatch.

  • Ensure that Trapeze is installed and maintained, in conjunction with the IT team; ensure that all personnel are adequately trained on the software and its application for the Nassau project.

  • Maintain all KPIs for proper call center efficiency and recognize/correct/report deficiencies as necessary.

  • Maintains contacts with key customers to ensure overall enhancement of service levels, addressing and resolving service issues, while maintaining or improving service.

  • Assists with establishing performance and other goals. Assists with planning and coordinating strategic manpower issues.

  • Identifies areas for training improvement within the department. Report’s findings to the COO.

  • At the direction of the COO, incumbent will manage relationships with employees, externally with customers, suppliers, and contractors, industry associations, the community, politicians, regulatory agencies, and the media.

  • At the direction of the COO and jointly with the Director of Safety & Security for the contract, assists with compliance of all safety training/standards and requirements to include drug and alcohol training/testing.

  • In conjunction with COO and Director of Finance for the Nassau location, develops annual capital and operating budgets and plans, provides ongoing monitoring of results and achievements of targets. Responsible for attainment of business and financial objectives and asset management.

  • Prepares necessary reports and ensures senior management and support staff are informed on business issues and pertinent matters.

  • Other duties as assigned by management to ensure the smooth operation of the Paratransit services


  • Bachelor's Degree or equivalent knowledge in Business Administration, Logistics, or Transportation.

  • 10+ year’s operations management or transportation/safety experience.

  • 5+ years specific to Paratransit operations

  • Labor relations experience, inclusive of contract negotiations and arbitrations.

  • Proven experience dealing with state and local government.

  • Business development experience.

  • Cost control and financial/budget experience handling multiple locations.

  • Knowledge of federal and state employment laws (FTA, FMCSR, Title VII, ADA, OSHA, etc.); understanding of Medicaid requirements for ADA service.

  • Excellent communication skills both written and verbal.

  • Highly organized with ability to handle multiple projects simultaneously while exceeding established goals and objectives.

  • Must be able to demonstrate poise, tact, diplomacy and possess good judgment and discretion.

  • Excellent presentation skills required.

  • Excellent customer service and interpersonal skills.

  • Must be detail oriented and possess effective time management skills.

  • Must be a self-starter and highly motivated.

  • Must be proficient in Microsoft Office software.

  • Approximately 20% travel among the properties contained by the contract; and within the general local area.

PHYSICAL DEMANDS :The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  • 100 % of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen


  • Must submit to drug testing and a background check

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified appli

cants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Job Locations US-NY-Garden City

Posted Date 2 weeks ago

Requisition ID 2017-7111

Position Category Management & Above

Internal Code #TNA

Internal Reference 516

Internal Code 3 Ind1

Company/Division Transdev Services