Transdev Paratransit Coordinator-Nassau County, NY in Garden City, New York

Overview:

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

The Coordinator will be required to provide impeccable customer service to our clients and passengers. They will schedule and dispatch drivers, to service vehicles that carry passengers. Keep records, logs, and schedules of the calls that they receive. They maintain information on each call and then prepare a detailed report on all activities occurring during their shifts. Ensure incident reports are well written, accurate and completed on a timely basis.The ideal candidate must be available to work flexible hours, which may include early mornings, nights and/or weekends.

Responsibilities:

  • Performs daily monitoring and recording of service delays and service loss in operations and by private contractor; coordinate assistance with maintenance department for road calls and other emergency situations and takes appropriate action to maintain service;

  • Assists in recruitment, selection, training and development of new dispatchers.

  • Acts as central control for day-to-day operational, scheduling and mechanical problems. May be responsible to for scheduling next day operations as deemed necessary.

  • Maintains reports on the daily bus operations of the County.

  • Coordinates dispatch operations for extra service, special events and weather related service disruptions.

  • Investigates complaints and provides information to internal and external customers.

  • Manages time and multiple tasks simultaneously. Organizes and prioritizes activities ensuring details are accurate. Conducts problem resolution with passengers, private contractor and the public.

  • Works with internal departments, managers and supervisors regarding incidents, accidents, policies and procedures.

  • Participates in emergency preparedness planning and coordination.

  • Advises the Reservations department on conditions and schedules in the event of encountered difficulties which would hinder service delivery.

  • Maintains current detour records and updates daily.

  • Coordinates with the radio system administrator for day-to-day problem resolution.

  • Coordinates ride checks and assists in drug/alcohol program as needed.

  • Assists in preparing yearly performance evaluations.

  • All other job-related duties as assigned.

Qualifications:

  • High School diploma, or GED required

  • Previous experience in the transit field preferred

  • General knowledge of the methods of operating two-way communications equipment and proper radio procedures

  • Thorough knowledge of Nassau County street systems, peak traffic times and locations and effects of weather on street conditions

  • Proficiency in Microsoft Office applications

  • Trapeze software experience preferred

  • Must be able to pass a drug test and a criminal background check

  • Valid CDL class B with passenger and airbrake endorsements.

  • Must be able to prepare memos, reports and summaries in a concise manner.

  • Ability to speak clearly to others and to convey information effectively in person, by phone or radio.

PHYSICAL DEMANDS :The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  • 70% of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • 30% of work is accomplished outside or in a vehicle.

  • Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials

  • While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations

  • Must be able to lift up to 75 pounds

  • Must be able to operate the company vehicle without the use of DOT prohibited adaptations

PRE-EMPLOYMENT REQUIREMENTS:

  • Must submit to drug testing and a background check

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2017-6042

Job Locations US - NY - Garden City

Posted Date 2/10/2017

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TNA

Internal Reference 516

Internal Code 3 Ind1

Company/Division Transdev Services