Transdev Operations Supervisor in Grand Junction, Colorado

Overview:

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

The Operations Supervisor will assist the General Manager in the day-to-day management, customer interface, safety and security, maintenance, required reporting and compliance, as well as the administrative management. The Operations Supervisor is also responsible for the supervision of the Operations Department and also general staff duties. This position reports directly to the General Manager.

Responsibilities:

Key Responsibilities:

  • Supervises day-to-day operations and administrative activities by providing liaison between client and company.

  • Collects, analyzes and interprets key performance indicators and takes appropriate actions.

  • Leads the safety effort and adheres to safety policy and procedures.

  • Create and maintain strong relationships between the community and Transdev Services.

  • Agrees and demonstrates commitment to the company’s mission and core values.

  • Immediate responsibility for development of operational strategies, including the prompt resolution of any operational problems and/or passenger complaints.

  • Facilitates problem solving between departments and resolve employee grievances.

  • Coordinate the scheduling for both operators and supervisors in the operations department.

  • Interact with the union representing the employees with the goal of positive interaction.

  • Monitor operations and coordinate the delivery of service with the General Manager.

  • Ensure that service to the public remains on schedule and professional.

  • Assist in the development of schedules and driver run-cuts.

  • Oversees coordination of all employee and vehicle assignments.

  • Resolves operational problems, including passenger complaints.

  • Responsible for fixed route and paratransit service delivery.

  • Assures that all positions are fully filled with qualified personnel.

  • Answers calls from clients and schedule services

  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows

  • Mailing schedules and Paratransit applications.

  • Screen and register clients for ADA service.

  • Schedule Paratransit trips per customer request in compliance with ADA laws

  • Responsible for organizing and coordinating employee promotional and team building activities

  • Preparation and submittal of accurate and timely paratransit and customer service reports

  • Serves as an emergency contact for drivers in the field

  • Coordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.

  • Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements

  • Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function

  • Documents and reports disciplinary issues to manager

Other duties as required.

Qualifications:

Education: High school diploma or equivalent, such as GED, required

A valid Class B or higher Commercial Driver’s License with passenger and airbrake endorsements required

Field and years of experience required: Two or more years of public transit experience required.

Experience preferred: Driving experience with Transdev preferred. Previous experience with radio dispatch preferred or road supervision preferred

Skills and Knowledge Required:

  • Ability to organize logical and efficient schedules and routes and adapt to changes

  • Knowledge of city street systems, peak traffic times and locations, and effects of weather on street conditions

  • Ability to read, comprehend and understand a map

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • Ability to assist handicapped passengers when needed

  • General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system

  • Strong written and oral communication skills

  • Ability to remain calm and organized in emergency and complex transit operation problems

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be

able to work well with diverse groups

Travel requirement outside of immediate area (as a percent) <5%

Pre-Employment Requirements:

Drug testing and background check

Testing related to job requirements

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

  • The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.

  • The employee is occasionally required to lift up to 50 pounds.

  • The vision requirements include close vision, distance vision, peripheral vision, depth perception, night vision, and ability to adjust focus.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2016-5642

Job Locations US - CO - Grand Junction

Posted Date 11/16/2016

Position Category Other

Internal Code ..

Internal Reference 970

Internal Code 3 ..

Company/Division Transdev Services