Transdev Supervisor Operations/Dispatcher in Hesperia, California
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Ensures that all manifests are followed and all operators perform their routes in a timely manner. This is a frontline supervisory position.
Ensures that all manifests and scheduled routes are performed accurately and timely. Makes spontaneous decisions regarding routes, assignments, or movements of trips.
Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch log and extra board information.
Assigns and monitors coach availability; provides input on various operational issues including construction detours, serious weather conditions, found property, and passenger complaints.
Notifies all appropriate personnel of all incidents and accidents; monitors and directs emergency situations; ensures that all incidents and accidents are fully documented
Troubleshoots mechanical problems with all vehicular equipment; interfaces with maintenance for roadside assistance
Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises drivers room; documents attendance and enforces uniform policy; counsels employees.
Maintains confidentiality of all information
Paratransit Duties (remove if not paratransit position)
May monitor activity on the call center to ensure that inbound calls are responded to promptly.
May document and/or log all no-show and cancellations.
Other duties as required.
Education, Licensing, and Certifications :
High school diploma or equivalent, such as GED, preferred
Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required
- 2 or more years of relevant operator experience, including supervisory experience, required
Skills and Knowledge Required:
Knowledge of service area and ability to read a map
Ability to use a computer to generate reports and schedules
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong attention to detail
Travel requirement (as a percent): 5% travel for occasional meetings; day-to-day travel required for emergency and other route issues
Must be able to maintain a DOT medical card
Must submit to drug testing and a criminal background check
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2017-6505
Job Locations US-CA-Hesperia
Posted Date 5/19/2017
Position Category Other
Internal Code #TNA
Internal Reference 510
Internal Code 3 Ind1
Company/Division Transdev Services