Transdev Dispatcher- Hyattsville, MD in Hyattsville, Maryland
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take. They maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.
Assigns transportation services and maintains check out logs.
Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintains attendance log for operators and other appropriate staff.
Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
Maintains scheduling and performance data in the event of real-time operations.
Documents accurately and appropriately daily events related to service.
Communicates effectively with operations staff regarding scheduling or passenger issues.
Other duties as assigned to ensure the efficient operation of the department.
High school diploma or equivalent.
1-2 years previous dispatch and/or customer service experience.
Must be able to work flexible hours or shifts.
Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
Excellent communication skills both verbal and written a must.
Detail oriented, well organized, and possess effective time management skills.
Proven customer service and interpersonal skills a must.
General knowledge of Windows-based computer operating system and Microsoft office package.
Must be able to work as a member of the team.
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
Ability to adapt and remain flexible in a fast paced environment.
Able to use multi-line phone system and handle multiple tasks concurrently.
PHYSICAL DEMANDS :
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
- 100% of work is accomplished in doors and in air conditioned or well ventilated facilities.
Must submit to drug testing and a criminal background check
Must be able to maintain a DOT medical card
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2016-5660
Job Locations US - MD - Hyattsville
Posted Date 11/21/2016
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code ..
Internal Reference 781
Internal Code 3 Ind1
Company/Division Transdev Services