Transdev Operations Supervisor in Hyattsville, Maryland
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Operations Supervisor reports directly to the Operations Manager in fulfilling daily operations including but not limited to: route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the Operations Manager, complying with all Company and MetroAccess policies.
Conduct a walk around the premises prior to beginning the day’s activities to evaluate the operation. This will include making documentation of items related to safety, checking parking conditions, random inspection of buses, cleanliness of the location, office and shop conditions, and all other items related to this evaluation; after which the operations manager shall report to the manager upon the completion of this inspection.
Supervises A.M./P.M. sign in boards to ensure all routes run on time. Monitors operators to check that each is prepared to drive and has received notification of any route changes. Completes the A.M. dispatch log recording all operator tardiness and absenteeism. Assigns spare operators and buses as required to provide on time coverage of routes.
Monitors radio communications during route times. Ensures that delays in service are recorded and communicated. In addition, makes sure all accidents or breakdowns are handled appropriately.
Monitors operator absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with company/location policy. Advises Operations Manager of individual situations that require further attention.
Is available at the dispatch counter after a.m. routes to assist operators with questions or problems. Supervises the communication of operator concerns or route changes.
Assists the manager in meeting customer requirements.
Assists the Operations Manager with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required.
Takes corrective action with an employee who fails to meet company policy or customer needs. Involuntary termination issues must be handled by the Operations Manager.
When required, assists the Operations Manager in new hire orientations.
The Operations Supervisor, with the Safety and Training Manager and/or worker compensation administrator, shall maintain all record keeping of Workers’ Compensation accidents. Reports must include the following:
Supervisor’s Report of Accident Investigation
First Report of Accident
Employee’s Report Summary
In conjunction with Safety and Training Manager, act as a contact person for the controlled substance program. This includes pre-employment, random drug and alcohol, and reasonable suspicion.
In the event of an important meeting, appropriate steps should be taken to represent Transdev with the highest regard to customer service and professionalism.
Other duties as assigned to ensure the efficient operation of Transdev.
High school diploma or equivalent.
2+ years operations experience in a safety sensitive environment.
2+ year’s previous supervisory experience.
Experience dealing with the Union and working in the transportation industry a must.
Valid CDL class B with passenger and airbrake endorsements.
Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
Must possess ability to lead and motivate employees.
Detail oriented, well organized, and possess effective time management skills.
Proven customer service and interpersonal skills a must.
General knowledge of Windows-based computer operating system and Microsoft office package.
Must be able to work as a member of the team.
Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
Must be able to work flexible hours or shifts.
PHYSICAL DEMANDS :
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Must be able to sit or stand for long periods of time.
Must be able to lift up to 25 lbs.
Must be able to work 50% indoors and 50% out of doors.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2017-6500
Job Locations US-MD-Hyattsville
Posted Date 5/18/2017
Position Category Other
Internal Code #TNA
Internal Reference 781
Internal Code 3 Ind1
Company/Division Transdev Services