Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Takes customer calls and schedules customer rides using a computerized scheduling system.
Answers customer calls and inputs all customer rides using a computerized system; enters new customer information or changes into the system
Receives customer inquiries and complaints; answers questions and provides information about services
Clearly and accurately documents issues
Other duties as required
Other duties as required.
Education, Licensing, and Certifications :
- High school diploma or equivalent, such as GED, required
- 1 year or more of customer service experience preferred.
Skills and Knowledge Required:
Ability to read, comprehend and understand maps
Basic math, writing, and computer skills
Ability to communicate via telephone with clear speech and a pleasant phone manner
- Must submit to drug testing and a background check
Must be able to work shifts or flexible work schedules as needed.
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Job Locations US-MO-Kansas City
Posted Date 2 weeks ago
Requisition ID 2017-7246
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference TOD
Company/Division Transdev on Demand (TOD)