Transdev Lead Dispatcher in Kent, Washington
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Oversee Transdev dispatch operations at all three (3) facilities. Ensure dispatch functions are followed and consistent in accordance with the scheduling broker and subcontractor.
Primary job functions
Supervises daily activities of all dispatch personnel and is a liaison between Operations and Supervised personnel by overseeing daily shift schedules and activity of bus operator
Monitors all dispatch operations inassignments of vehicles, checking-in operators reporting for work through current computer software system, ensuring that all manifests are issued in a timely manner
Oversees scheduling of operators; monitors operations and coordinates delivery of service with direct reports. Provides a daily report to the Operations Manager
Works closely with the maintenance department to ensure that all operation requirements are met and to ensure adequate availability of equipment
Track, compile and analyze performance standards related to On Time Performance, Complaints, Missed Service, and other operational standards as described in the RFP/Contract. Handle interdepartmental issues; assists in the resolution of employee issues; improve processes and route scheduling
Makes hiring decisions for dispatch roles; Evaluates the work performance of dispatch staff; ensures the timely and efficient completion of all assigned tasks
Maintains confidentiality of all information
Other duties as required.
Education, Licensing, and Certifications :
High school diploma or equivalent, such as GED, required
Possess valid Washington State Driver’s License
Experience Required :
- Two or more years of transit dispatch experience required
Driving experience with Transdev preferred
Previous experience with radio dispatch preferred or road supervision preferred
Skills and Knowledge Required:
Must have ability to demonstrate strong leadership skillsAbility to organize logical and efficient schedules and routes and adapt to changes
Must have strong computer skills and knowledge of Citrix, trapeze and VDS systems
Thorough knowledge of occupational hazards and safety precautions and procedures
Ability to motivate others while supervising their work; dependability; function effectively within a team-oriented work environment
Knowledge of city street systems, peak traffic times and locations, and effects of weather on street conditions
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system
Strong written and oral communication skills
Ability to remain calm and organized in emergency and complex transit operation problems
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Travel requirement (as a percent): <5% for occasional meetings
Must submit to drug testing and a criminal background check
Must be able to maintain a DOT medical card
Must be able to work shifts or flexible work schedules as needed
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2016-5700
Job Locations US - WA - Kent
Posted Date 12/1/2016
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code #TNA
Internal Reference 385
Internal Code 3 Ind1
Company/Division Transdev Services