Transdev Lead Dispatcher in Kent, Washington


Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Oversee Transdev dispatch operations at all three (3) facilities. Ensure dispatch functions are followed and consistent in accordance with the scheduling broker and subcontractor.


Primary job functions

  • Supervises daily activities of all dispatch personnel and is a liaison between Operations and Supervised personnel by overseeing daily shift schedules and activity of bus operator

  • Monitors all dispatch operations inassignments of vehicles, checking-in operators reporting for work through current computer software system, ensuring that all manifests are issued in a timely manner

  • Oversees scheduling of operators; monitors operations and coordinates delivery of service with direct reports. Provides a daily report to the Operations Manager

  • Works closely with the maintenance department to ensure that all operation requirements are met and to ensure adequate availability of equipment

  • Track, compile and analyze performance standards related to On Time Performance, Complaints, Missed Service, and other operational standards as described in the RFP/Contract. Handle interdepartmental issues; assists in the resolution of employee issues; improve processes and route scheduling

  • Makes hiring decisions for dispatch roles; Evaluates the work performance of dispatch staff; ensures the timely and efficient completion of all assigned tasks

  • Maintains confidentiality of all information

Other duties as required.


Education, Licensing, and Certifications :

  • High school diploma or equivalent, such as GED, required

  • Possess valid Washington State Driver’s License

Experience Required :

  • Two or more years of transit dispatch experience required

Experience Preferred:

  • Driving experience with Transdev preferred

  • Previous experience with radio dispatch preferred or road supervision preferred

Skills and Knowledge Required:

  • Must have ability to demonstrate strong leadership skillsAbility to organize logical and efficient schedules and routes and adapt to changes

  • Must have strong computer skills and knowledge of Citrix, trapeze and VDS systems

  • Thorough knowledge of occupational hazards and safety precautions and procedures

  • Ability to motivate others while supervising their work; dependability; function effectively within a team-oriented work environment

  • Knowledge of city street systems, peak traffic times and locations, and effects of weather on street conditions

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system

  • Strong written and oral communication skills

  • Ability to remain calm and organized in emergency and complex transit operation problems

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

  • Must be able to maintain a DOT medical card

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2016-5700

Job Locations US - WA - Kent

Posted Date 12/1/2016

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TNA

Internal Reference 385

Internal Code 3 Ind1

Company/Division Transdev Services