Transdev Communications Dispatcher in New Orleans, Louisiana
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Schedules and dispatches drivers; coordinates with department manager to direct and schedule work of Dispatch staff.
Schedules and dispatches drivers both via radio and window dispatch work
Answers calls from clients and schedule services
Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows
Enters data into spreadsheets and databases
Prepares reports on all activities occurring during their shifts
Assists with the preparation of daily schedules and work flow related to daily scheduling
Serves as an emergency contact for drivers in the field
Coordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.
Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements
Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function
Documents and reports disciplinary issues to manager
Other duties as required.
Education, Licensing, and Certifications :
High school diploma or equivalent, such as GED, required
A valid Class B or higher Commercial Driver’s License with passenger and airbrake endorsements required
Experience Required :
- Two or more years of public transit experience required
Driving experience with Transdev preferred
Previous experience with radio dispatch preferred or road supervision preferred
Skills and Knowledge Required:
Ability to organize logical and efficient schedules and routes and adapt to changes
Knowledge of city street systems, peak traffic times and locations, and effects of weather on street conditions
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Ability to assist handicapped passengers when needed
General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system
Strong written and oral communication skills
Ability to remain calm and organized in emergency and complex transit operation problems
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Travel requirement (as a percent): <5% for occasional meetings
Must submit to drug testing and a criminal background check
Must be able to maintain a DOT medical card
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen
Requisition ID 2017-6765
Job Locations US-LA-New Orleans
Posted Date 7/11/2017
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code #TNA
Internal Reference 460
Internal Code 3 ..
Company/Division Transdev Services