Transdev Receptionist in Omaha, Nebraska
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
In this role, you will report to the Customer Service Manager or his/her successor. This position will be primary responsible for the operational oversight of the call center operations. The Customer Service Supervisor II position is responsible for the day-to-day operations of the call center including direct staff management.
Working on location Monday through Friday, 08:00am - 5:00pm as Metro's front desk receptionist/ticket sales clerk.
Handle Lobby reception and assigned administrative duties including, but no limited to, greeting and directing visitors to the Metro Facility, fulfillment of ticket orders, preparing client photo ID's, assisting callers, and maintaining lost and found property.
Receive phone and online requests for services, screen each request, and, if approved, assign the trip to the appropriate NET provider
Process Metro ticket sales, ensuring a daily reconciliation of all cash and credit matches ticket sales at the end of each day.
Follow system and procedures to ensure consistent application of criteria for approval decisions
Check Transdev email account for important staff updates
Abide by policies and procedures provided in the Training Manual
Attempt to resolve client concerns while on the phone, but if they are unable or are asked to escalate a call to a supervisor, manager, etc. they may escalate the call to a Reservation Specialist Team Lead. If no Reservation Specialist Team Lead is available, the receptionist must document this on the client record and then escalate the call to a supervisor
Education, Licensing and Certification:
- Requires HS diploma or GED
- 1-3 years reception experience preferred
Skills and Knowledge Preferred:
- Knowledge of programs such as excel, word and power point is preferred.
Drug testing and background check
Testing related to job requirements
100 % of work is accomplished indoors and in air conditioned or well ventilated facilities
Work is accomplished in an office or in a cubiclespace equipped with a telephone and computer
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Must have basic computer skills and knowledge
For more information please visit our website at www.transdevna.cornIcareers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: httplAvwwl.eeoc.goviemployers/postercfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2016-5678
Job Locations US - NE - Omaha
Posted Date 11/23/2016
Position Category Administrative/Clerical/Payroll/HR/Accounting
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