Transdev Transportation Account Manager in San Francisco, California

Overview:

Compass Transportation at http://www.compasstransportation.net/ is one of the most respected and reliable transportation companies in the San Francisco Bay Area. We are an integral component of Transdev Corporation at http://www.transdev.com/en/ , the global leader in private transportation services with offices in 21 countries worldwide, and proudly serving the needs of commuters, tourists, and the public. Our employees are the best in the business, and are proud to work for a Global Leader in the Transportation sector.

The Transportation Account Manager controls the daily operation of assigned transportation contract(s), in compliance with the policies of the contracting agency and in conformance with Company procedures.

The Transportation Account Manager holds overall responsibility for system performance in all functions of operation, including supervision of dispatchers, lead drivers/trainers, clerks, drivers and contract administration. When necessary and applicable, the Transportation Account Manager will also coordinate with personnel administration, Safety and Training and Payroll/Accounting.

The Transportation Account Manager also acts as a company liaison to passengers, clients and community members. The Transportation Account Manager is primarily responsible for on-time operating performance, ridership and client satisfaction.

Responsibilities:

  1. Ensure client satisfaction.

  2. Enforces policies and procedures of contract with all assigned personnel.

  3. Maintains Compass Transportation’s service standard and policy.

  4. Ensures the account is properly staffed.

  5. Ensures efficient communication between Operations and Dispatch.

  6. Maintains communication between General Manager and Operations when applicable and necessary.

  7. Conducts counseling of personnel and documents action taken.

  8. Ensures all re-occurring operator training.

  9. Create weekly driver and staff schedule.

  10. Perform administrative functions as needed.

  11. Develop invoice and submit to Accounting for processing.

  12. Assist in preparation and submission of weekly payroll.

  13. Performs any and all other projects as assigned by the General Manager or client.

Qualifications:

  1. Prior experience as an account manager supervising a client/vendor account within the private transportation industry.

  2. Computer skills- Proficient with Microsoft Office products and basic data entry skills required.

  3. Routing and dispatch.

  4. Customer service.

  5. Dispatch radio communications.

  6. Excellent written and oral communication skills.

  7. Oral presentation skills.

  8. Negotiation and persuasion skills.

  9. Employee Relations.

Requisition ID 2016-5661

Job Locations US - CA - San Francisco

Posted Date 11/21/2016

Position Category Rail

Internal Code #TOD

Internal Reference tod

Internal Code 3 Ind2

Company/Division Transdev on Demand (TOD)