Transdev Dispatcher in San Jose, California

Overview:

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Schedules and dispatches transit drivers

Responsibilities:

Job Responsibilities:

  • Schedules and dispatches drivers via both radio and window dispatch work

  • Answers calls from clients and schedule services

  • Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows

  • Enters data into spreadsheets and databases

  • Prepares reports on all activities occurring during their shifts

  • Assists with the preparation of daily schedules and work flow related to daily scheduling

  • Serves as an emergency contact for drivers in the field

  • Coordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.

  • Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements

  • Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function

  • Documents and reports disciplinary issues to manager

Other duties as required.

Qualifications:

Education, Licensing, and Certifications :

  • High school diploma or equivalent, such as GED, required

Experience Required :

  • Two or more years of public transit experience preferred

Skills and Knowledge Required:

  • Ability to organize logical and efficient schedules and routes and adapt to changes

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • Ability to assist handicapped passengers when needed

  • General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system

  • Strong written and oral communication skills

  • Ability to remain calm and organized in emergency and complex transit operation problems

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2017-6470

Job Locations US-CA-San Jose

Posted Date 5/19/2017

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TNA

Internal Reference 665

Internal Code 3 Ind1

Company/Division Transdev Services