SuperShuttle and Transdev, the nation’s leading shared-ride airport shuttle, providing door-to-door ground transportation to more than 8 million passengers per year.
Ensuring all Customer Care performance goals are achieved consistently and in accordance with Transdev On Demand’s quality standards including when handling incoming and outgoing guest calls in a polite, professional and knowledgeable manner. Work in a team environment and maintain a professional high-spirited attitude.
This position is currently located in Tempe, AZ and will be relocating to Scottsdale, AZ effective May 1, 2017.
The Customer Care Case Manager, shall include, but are not limited to, the following:
Proficient in handling all the duties and responsibilities of the Customer Advocacy Group
Responsible for answering and inputting all pertinent information for Customer Feedback in the Customer Feedback Management software system
Demonstrate certain call taking proficiencies, in depth product knowledge and various other “soft” skills necessary to handle calls where a customer maybe upset
Ensure a customer friendly, service oriented attitude
Take on the responsibility of answering all e-mail inquiries
Ensures feedback reports and e-mails are accurate and completed in a timely manner
Reports to assigned team meetings and/or training sessions as needed
Ability to work in a fast paced environment and adhere to scheduling
Ability to be detailed, accurate, and thorough
Must be a team player
Various other duties as needed
- High School Graduate or equivalent, some college preferred
Previous customer service experience, preferably in a service industry and/or call center
Ability to type 30 word per minute, experience with 10 key
Proper Phone Etiquette
Proficient writing ability
Exceptional communication skills
- Familiarity with Microsoft Word, Internet, Email
- Drug testing and background check
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Job Locations US-AZ-Scottsdale
Posted Date 3 weeks ago
Requisition ID 2017-7182
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code #TOD
Internal Reference 003
Company/Division Transdev on Demand (TOD)