Transdev Taxi Starter and Curbside Greeter in Windsor Locks, Connecticut
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Curbside Ambassador performs a variety of functions to ensure that quality customer service is provided to each customer.
The Taxi Starter/Curbside Greeter is responsible for serving the customer and driver needs. They greet each passenger and provides information such as fare costs, average length of time to destination, etc. at curbside at the airport.
The Taxi Starter/Greeter dispatch taxicabs in response to telephone requests for service or walkup service.
They maintain operational maps, they contact drivers of assigned sector by radio or telephone to relay requests for service, and they log calls relayed to each driver and addresses of patrons.
In addition, the Taxi Starter/Greeter facilitates transactions among all related parties to include overseeing the transaction type (credit cards, cash, vouchers and coupons); making sure that the proper method of payment is assigned to each customer’s transaction.
High school diploma or GED required.
Two years customer service or basic office experience preferred.
Proven interpersonal skills dealing with the public required.
Pleasant telephone voice/manner.
Strong verbal communication and listening skills are required.
Ability to interact professionally and in a friendly manner with internal customers on all levels and be able to work well with diverse groups.
Ability to deal patiently and in a friendly manner with external customer problems and complaints and remain courteous when faced with difficult or angry customers.
Ability to work various shifts or flexible work schedules.
Ability to handle multiple tasks and work well under pressure.
Able to stand on feet, work outside in various weather conditions (covered area) and walk for long periods of time.
Schedule is evenings, weekends and holidays.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2017-6731
Job Locations US-CT-Windsor Locks
Posted Date 6/29/2017
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Code ..
Internal Reference 853
Internal Code 3 Ind1
Company/Division Transdev Services