Transdev Customer Service Representative (Bilingual) Yolobus - Woodland, CA in Woodland, California

Overview:

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Customer Service Representatives are responsible for ensuring that Transdev’s customers receive an adequate level of service or help with their questions and concerns. They provide information in response to inquires about services and handle and resolve complaints

Responsibilities:

DUTIES

  1. Receives, researches, and answers customer inquiries and requests regarding accounts, rates, and services offered.

  2. Follows-up on customer inquiries and research to assure satisfactory completion.

  3. Monitors, evaluates, and presents solution to potential problem areas.

  4. Trains, explains tasks, and assists in the solution of problems

  5. Resolves customer questions related to orders, takes orders as needed.

  6. Maintains close liaison with other departments to carry order through to completion.

  7. Analyzes transactions, corrects records, and adjusts errors.

  8. Performs all other duties as assigned.

Yolo County Specific:

  1. Professionally, courteously, and proficiently handle customer inquiries.

  2. Receive and record comments and complaints, resolving such complaints to the extent authorized.

  3. Mailing schedules and Paratransit applications.

  4. Screen and register clients for ADA service.

  5. Schedule Paratransit trips per customer request in compliance with ADA laws.

Qualifications:

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  1. High school diploma or GED required

  2. High school of college courses in computers, English, or business is helpful

  3. 2 years customer service or basic office experience preferred

  4. Basic to intermediate computer knowledge/PC experience helpful

  5. Proven interpersonal skills dealing with the public required

  6. Pleasant telephone voice/manner

  7. Strong verbal communication and listening skills are required. You must be able to speak English. Bi-lingual speaking skills may be required at some locations.

  8. Excellent written communications skills a must

  9. Ability to interact professionally and friendly with internal customers on all levels and be able to work well with diverse groups

  10. Ability to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers a must

  11. Must be a team player yet able to work well independently

  12. Must be able to work on various shifts or flexible work schedules

  13. Must be able to handle multiple tasks and work well under pressure

  14. Must have familiarity of local service area

Yolo County Specific:

  1. Must be bilingual, proficient in speaking and understanding English and Spanish.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 100% of work is accomplished in doors and in air conditioned or well ventilated facilities.

  • May be asked to travel to company functions or for outside training.

  • Customer service representatives generally have a workstation or cubicle space equipped with a telephone, headset, and computer. Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The job requirements and duties outlined in this document may be subject to change in order to meet the needs of each property location.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2016-5619

Job Locations US - CA - Woodland

Posted Date 11/10/2016

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TNA

Internal Reference 735

Internal Code 3 Ind1

Company/Division Transdev Services