Position Overview

The Operations Manager assists the General Manager in the day-to-day operational oversight of location operations, including Safety and Human Resources. This person is responsible for supervising the daily activities of all operators and coordinating the activities of supervisors and dispatch personnel. The operations manager also ensures drivers are mentally and physically prepared for their day.

Responsibilities:

• Involved in hiring, developing, and disciplining drivers and staff.

• Focus on safety, accidents, and customer complaint resolution.

• Completes necessary daily and/or weekly reports for company and customer

• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions

• Performs all other duties as assigned and may assist with other areas based on location needs.

• Performs drivers’ safety evaluation ride checks, observation of drivers while making their runs, and any necessary retraining. Investigates accidents and incidents.

• Directly supervises Drivers, responsible to lead, coach, and discipline drivers up through the written warning level of progressive discipline.

• Reviews and investigates Drive Cam video and applies the appropriate interaction with the driver in accordance with established policies.

• Provides leadership to the operations employees by demonstrating safe work behaviors and following all company rules and policies.

• Investigate and respond to situation reports and potential unsafe locations, making reports and recommendations.

• Responsible for the administration of the company’s Drug and Alcohol testing and Work Comp programs.

• Embraces Transdev’s safety vision; adopts and employs the company’s safety rules, policies, and procedures; effectively communicates safety and on-time service expectations to drivers.

• Provide oral and written reports, statistics, data, and information internally and externally.

• Maintains complete confidentiality of all information.

• Additional duties as assigned.

Qualifications:

• High school diploma or equivalent, such as GED, required CDL Class C, B or A license

• Two years experience as a Driver or Supervisor for public transportation service

• Previous paratransit driving and supervision experience preferred

• 3-5 years’ experience in paratransit operations/1-2 years of transit supervisory experience preferred.

• Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug &

• Alcohol, DOJ Title VI, and State DOT regulation)

• Experience managing schedulers, dispatchers, and drivers

• Computer literate with working knowledge of Microsoft Office. The ability to prioritize tasks effectively and manage time effectively.

• The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.

• Work extended hours, including weekends and holidays if needed. Demonstrate regular and consistent attendance and punctuality.

• Possess a working vehicle to travel to and from work

This position is subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. For more information please visit our website at www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants:Please Click Here for CA Employee Privacy Policy.

Job Category: Management & Above

Req ID: 3155

Pay Group: A7P

Cost Center: 353

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.