Transdev Fare Enforcement in Cincinnati, Ohio

Overview

The Mystery Rider position provides detailed reports pertaining to passenger boarding and alighting, compliance and complaint follow up on fixed route bus operations.

Responsibilities

  • Board streetcars on the system, maintain accurate counts of passengers , check passenger tickets verifying tickets and ticketing passengers without valid tickets.

  • Perform ride checks within the Fixed Route service area.

  • Record and report information collected while riding the various routes.

  • Perform required observations per week.

  • Follow up and verify complaints.

  • Assist in analyzing data trends.

  • Provide detailed reporting to supervisor to ensure compliance.

  • Other duties required:

  • Required to do a training class to become certified to do fare enforcement.

Qualifications

Education, Licensing, and Certifications Required:

  • High School diploma or GED required.

Experience, Knowledge, and Skills Required:

  • One (1) year experience in customer service required.

  • Must be flexible and able to ride any routes assigned in a 24 hour/7 day system.

  • Must have a valid driver's license.

  • Be familiar with service area.

  • Must be detail oriented and able to record accurate information.

  • Excellent, proven and strong interpersonal skills are essential.

  • Must have excellent verbal and written communication skills.

  • Must be able to communicate verbally and written in the English language.

Pre-Employment Requirements:

  • You must be able to pass a drug test and a criminal background check.

Physical Demands:

  • The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

  • Reasonable accommodations can possibly be made to enable an individual with disabilities in order to perform these essential functions.

  • 100% of work is accomplished outdoors in varied weather conditions.

  • Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2019-9558

Position Category Other

Internal Reference 283

Company/Division Transdev Rail