Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information or

directing inquiries to supervisor.

• Follows and explains policy and procedure as outlined in operations and procedures manuals.

• Treats each customer/caller with courtesy, dignity, and respect privacy.

• Meets or exceeds established performance requirements.

• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment

times, addresses, and other information as outlined in operations and procedures manuals.

• Documents trip authorization according to procedures.

• Remains knowledgeable of all policies and procedure changes.

• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless

request made by supervisor.

• All other duties as assigned

About us:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

If you have any questions, please contact us at Avamarie.Bell@transdev.com.

*May change based upon local Collective Bargaining Agreement (CBA)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity,

Job Category: Customer Service

Req ID: 310