Monitors and evaluates contractor service compliance, operations performance, and operations compliance.
Monitors and evaluates accuracy of daily trip manifest
Observes trip location checks on weekly basis
Assures service quality is meeting requirements and expectations.
Evaluates data using spreadsheets.
Understands and monitors compliance with operations contracts
Perform vehicle appearance and functional inspections
Completes reports and other required paperwork accurately and in a timely manner
Provides constant feedback to the management team on all outstanding quality control issues and ensures proper follow through
Investigates escalated Incidents and Accidents
Assists with managing quarterly vehicle inspections
Other duties as required
Education, Licensing, and Certifications :
High school diploma or equivalent, such as GED, required. Valid state class C driver’s license required.
Field and years of experience required: 3 or more years of public transit experience required
Experience preferred: 1 or more years in a quality assurance role with responsibilities for ensuring compliance to contracts, labor agreements and the law.
Skills and Knowledge Required:
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Strong written and oral communication skills
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Drug testing and background check
Testing related to job requirements
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Job Locations US-MI-Detroit
Posted Date 1 month ago (5/21/2021 4:26 PM)
Requisition ID 2021-14689
Position Category Other
Internal Reference 313
Company/Division Transdev Services