Transdev Operations Reporting & Performance Analyst in Forest Park, Georgia


The Operations Reporting & Performance Analyst will conduct data analysis, and design and generate reports required or requested by the MBTA or TRAC staff to optimize performance. The Operations Reporting & Performance Analyst will report to the Service Analysis & Planning Manager and will work collaboratively with Data Reconciliation Specialist(s).


  • Using features of the paratransit scheduling software (ADEPT or other designated Dispatch & Scheduling system), Crystal Report, SQL or similar, to create reports as needed to fulfill the requirements of this contract

  • Create, test and validate reports to ensure their continued smooth functioning

  • Gather, maintain and develop daily, weekly performance dashboards (weighted scorecards, metrics tracking) & analytics

  • Gather, maintain and develop end to end capacity plan dashboard (used for weekly, monthly planning purposes)

  • Perform root cause analytics to proactively identify issues and escalation for resolution, including performance analysis in all operational areas


Education, Licensing, and Certifications :

  • Bachelor’s degree in Computer Science or closely related field or equivalent experience

Experience :

  • 4 or more years of experience in sales and/or business development, preferably in a public transit environment

Skills and Knowledge Required:

  • Computer training certification a plus, but not required

  • Strong working knowledge of ADEPT (or other Dispatch & Scheduling system)

  • Experience managing large databases

  • Deep understanding of data analytics including dynamic modeling and statistics

  • Ability to design data reports and effectively communicate complex information

  • Excel skills required

Pre-Employment Requirements:

  • Must submit to a drug test and background check

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2018-8938

Position Category Other

Internal Reference 455

Company/Division Transdev Services