Transdev Jobs
Microtransit Operations Supervisor I
(Assistant Microtransit Operations Supervisor)
Bilingual Candidate In English and Spanish Highly Desirable
The Assistant Microtransit Operations Supervisor performs supervisory duties relative to the oversight of Microtransit service delivery and provides assistance to the Lead Microtransit Operations Supervisor. This includes evaluating service performance, operator performance to ensure compliance with all applicable rules, procedures, and the service agreement. The Supervisor performs the scheduling duties for both manpower and accepting inbound trip requests as required. Monitors and ensures smooth provision of service not limited to overall rider satisfaction, safety, on time performance, pull out, service quality and customer service.
Job Specifications:
Monitor AM & PM pull-outs, including fit for duty positive check in on all operators.
Monitor on time performance and trip routing.
Makes recommendations to support the implementation of standard operating procedures to improve key performance indicators.
Conducts road observations to evaluate operator safety, customer service, and systematic knowledge of the service.
Monitors and enforces the company attendance policy.
Respond to customer comments related to the service.
Participates in training campaigns related to service operations, and the software provider.
Assists the city with marketing campaigns to promote the service.
Assists with the hiring and training of new operators as required.
Other duties as assigned.
Related Experience:
Knowledge of:
Microtransit, fixed route, or paratransit operations.
Dispatch and booking software platforms.
State and federal DOT standards.
Scheduling of personal.
Abilities To:
Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.
Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes.
Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing.
Exhibit problem-solving skills and exceptional customer service.
Has the desire to care for the organization's well-being and for the co-workers he/she interacts with.
Be open to collaborate and work in a team-oriented and helping environment.
Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback.
Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement.
Physical Requirements:
Occasional standing, walking, and sitting.
Long periods of sitting.
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Must be able to occasionally lift and/or move up to 45 pounds.
Most work is accomplished indoors.
Pre-Employment Requirements:
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ
Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
JD – AOPS
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 2568
Pay Group: UC8
Cost Center: 55378
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.