Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Dispatcher is responsible for managing, monitoring recorded communications and controlling all radio dispatch functions, establishing proper radio control procedures and terminology for dispatchers and drivers and must be capable of properly assigning work shifts to ensure adequate coverage during all revenue service hours to ensure proper operations and safe movement of vehicles. Position is also responsible for coordinating management of on-street operations with all key personnel, establishing professional and respectful communications protocols between dispatchers and drivers, promoting professionalism and cooperative working relationships between drivers, dispatchers and all control center personnel and other operations personnel; establishes industry accepted emergency radio call handling procedures, monitors all radio traffic and MDC and IVR communications and messages for adherence to proper operating guideline and policies. Must be capable of generating meaningful dispatch reports based on tracking logs, recorded communications and ensures that all dispatchers record via Trapeze all particular and specific trip related events for optimum management of service; works with administrative personnel on resolution of rider complaints and coordinates activities with QA coordinator, Planning Administrator and Call Center Supervisor to ensure smooth operations of all Control Center functions.
Desired skills/knowledge includes:
Two-way radio operations experience
Knowledge of 10-codes and professional radio communications techniques
Ability and experience managing and supervising a radio dispatch operation
Experience developing radio control training modules
Experience with monitoring radio communications, live or recorded, and noting areas of needed improvement and coaching staff on techniques
A high school diploma or equivalent (G.E.D.) with some college preferred.
Experience developing and writing radio dispatching and/or call handling procedures required.
Experience in any kind of radio dispatching supervisory capacity also required.
At least two years college experience also preferred.
Experience in lead, supervisory or coaching position in a transportation environment also preferred.
Ninety-five percent (95%) of the work performed in the capacity of this position is in a professional office environment that is clean, well lit, and in compliance with the ADA’s Architectural Standards. Minimal lifting is required and never any more than twenty-five (25) pounds. The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings. The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.
Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation. Requires flexibility in working days and hours including working non-traditional business hours such as early mornings, evenings, weekends and holidays.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2018-8314
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference 111317
Company/Division Transdev Services