We’re Hiring for a Dispatcher in Marietta, GA!
Transdev is proud to offer:
$21.00/hour
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
Paid time off & vacation.
Major Responsibilities:
Execute Smart Drive Discipline and show clips to operators if needed
Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trip
Conduct AM and PM Security Safety Check of building
Must conduct Paratransit AM and PM “Lot Check”, following proper lot check procedures
Book Paratransit Service Reservations
Scheduling for Paratransit Service trips
Must conduct FLEX AM and PM “Lot Check”, following proper lot check procedures
Book FLEX Service Reservations
Scheduling for FLEX Service trips
Record mileage of FLEX vehicles
Print next service day FLEX manifests
Retrieve cash from Black Box on vehicles with Farebox challenges when required
Retrieve Black Box Contents
Completed Black Box Form
Copy Black Box Form to place in Cash Bag
Must immediately drop cash bag in cash bag drop to safe in reception area
Manually update database with arrival and departure times and mileage as required
Conduct Trip Edit of each manifest, daily
Scan and email all manifests to management daily
Manually enter daily required data into the Daily Operations Report (DOR
Properly handling Accidents and Incidents
Enter data into DOR immediately
Email within 30 minutes to CobbLincDOR - must copy/paste Accidents and Incidents from DOR;
Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services
Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
Make schedule changes as necessary to ensure on-time performance
Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups
Complete Out-Of-Window forms daily for each OOW occurrence
View and edit trips using correct vehicles and drivers
Be able to geographically locate drivers at all times
Reassign trips as necessary to accommodate maintenance and trip demands
Document schedule changes
Ensure timely performance of all trips by monitoring driver routes periodically
Ensure proper radio and 10-code use
Document all driver call outs, including early and late starts, and early and late finish
Accept, Stamp Date, and Time for Time Off Requests
Monitor drivers for the proper uniforms
Handle ETA Calls from customers
Handle and filter calls received from and/or from Customers, Reservations, Customer Service, Management, Safety, etc
Communicate cancellations and trip changes to drivers
Assist drivers in finding locations
Keep an accurate record of incidents and accidents and make sure to document in dispatch log and follow up with immediate supervisor
Assist drivers and notify proper authorities in the event of accident
Strive to perform the highest standard of customer service daily
Anticipate potential trouble and respond accordingly and promptly
Inform maintenance department of any road service calls
Experience & Skills Required:
High school diploma or equivalent
Technical degree preferred
Night Shift availability
3-5 years experience
Excellent verbal and interpersonal skills.
Problem solving and analytical abilities.
Excellent customer service skills
Previous dispatch, customer service, or scheduling experience
Excellent phone demeanor and customer service skills
Ability to work independently
Excellent verbal, interpersonal, judgment, multitask, and problem solving abilities
Experience with Trapeze scheduling software is preferred.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Support
Job Type: Full Time
Req ID: 2355
Pay Group: UC8
Cost Center: 55451
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.