Overview

The Operations Manager - Paratransit is responsible for managing daily activities of all operators and coordinates the activities of dispatch personnel. Oversees scheduling of operators, monitors operations and coordinates delivery of service with dispatchers. The Operations Manager will also work closely with the maintenance department to ensure that all operation requirements are met.

Responsibilities

Overview

• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling

• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks

• Assists in collision/incident investigation, including any needed on-site assistance and support to safety and training personnel

• Coordinates with the safety and training department to ensure all safety goals and directives are met

• Participates in Operations department budget process

• May operate a vehicle in revenue service, if necessary

• Maintains confidentiality of all information

Qualifications

Education, Licensing, and Certifications Required:

• High school diploma or equivalent, such as GED, required.

Experience, Skills, and Knowledge Required:

• At least 3 years' experience in operations management experience in a transit environment of similar size and scope.

• Thorough knowledge of basic State Laws, ordinances and regulations underlying the transit operation.

• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.

• Working knowledge and experience with Paratransit booking, scheduling and Dispatching software (ie: Ecolane, Trapeze, Stratus, etc.)

• Good written and oral communication skills.

• Ability to organize and perform work efficiently, strong attention to details.

• Ability to work effectively with labor; may include labor grievances and negotiations.

• Must be willing to work flexible hours to include weekends and holidays.

• Travel requirement (as a percent): <5% travel for occasional meetings.

Job Locations USA-CA-Modesto

Posted Date 2 months ago (5/13/2022 5:00 PM)

Requisition ID 2022-22359

Internal Reference 388

Company/Division Transdev Services