The Operations Manager - Paratransit is responsible for managing daily activities of all operators and coordinates the activities of dispatch personnel. Oversees scheduling of operators, monitors operations and coordinates delivery of service with dispatchers. The Operations Manager will also work closely with the maintenance department to ensure that all operation requirements are met.
Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
Assists in collision/incident investigation, including any needed on-site assistance and support to safety and training personnel
Coordinates with the safety and training department to ensure all safety goals and directives are met
Participates in Operations department budget process
May operate a vehicle in revenue service, if necessary
Maintains confidentiality of all information
Education, Licensing, and Certifications Required:
Experience, Skills, and Knowledge Required:
At least 3 years' experience in operations management experience in a transit environment of similar size and scope.
Thorough knowledge of basic State Laws, ordinances and regulations underlying the transit operation.
Thorough knowledge of the methods of operation of the transit system’s staff and operational departments.
Working knowledge and experience with Paratransit booking, scheduling and Dispatching software (ie: Ecolane, Trapeze, Stratus, etc.)
Good written and oral communication skills.
Ability to organize and perform work efficiently, strong attention to details.
Ability to work effectively with labor; may include labor grievances and negotiations.
Must be willing to work flexible hours to include weekends and holidays.
Travel requirement (as a percent): <5% travel for occasional meetings.
Job Locations USA-CA-Modesto
Posted Date 2 months ago (5/13/2022 5:00 PM)
Requisition ID 2022-22359
Internal Reference 388
Company/Division Transdev Services