Transdev Dispatcher/Supervisor in Palo Alto, California

Overview

Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

The Dispatcher will rotate in the duties of supervising and directing the operators, either through radio contact or physical checks and will provide assistance in the field. This position is responsible for all dispatch office functions, including providing customer service on the telephone, in person and in the field. Dispatchers are required to provide impeccable customer service to our clients and passengers. They will schedule and dispatch operators and drivers, to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive, they monitor and control the actions that they take. They maintain information on each call and then prepare a detailed report on all activities occurring during their shifts.

Responsibilities

  • General knowledge of the methods of operating two-way communications equipment and proper radio procedures

  • Thorough knowledge of city street systems, peak traffic times and locations and effects of weather on street conditions

  • Proficiency in Microsoft Office applications

  • Must possess a valid Class B, passenger endorsed driver’s license

Qualifications

Education, Licensing, and Certifications :

  • High school diploma or equivalent, such as GED, required

Experience :

  • Previous experience in the transit field, as well as supervisory experience preferred

Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

  • Must be able to maintain a DOT medical card

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2018-9105

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 371

Company/Division Transdev Services