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Transdev Operations Supervisor (Controller) in Phoenix, Arizona


Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Overview of Position:

The Operations Control Center (OCC) is responsible for Public Transit communications, vehicle fleet management, planning and directing bus operations, utilization of transit supervisors, spontaneous decision-making, Emergency and non-emergency incidents, answering phone calls, performing detailed data entry, and overall street management of Public Transit operations. The OCC maintains regional duties including Help Desk and support functions, with a complete working knowledge of the VMS OrbCAD, Motorola Radio System, Crystal Reports, AVL mapping and Hastus scheduling software. The OCC creates and implements all text/audio announcements for the regional fixed route transit system. OCC Staff must be knowledgeable of unionized work rules, transit contract parameters and be proficient with Microsoft Windows Applications. The OCC has daily contact with the Police, Fire, various other City departments and regional agencies.

Controllers are responsible for ensuring the safe, effective and responsible supervision of transit services to our customers using advanced communication equipment, in a high volume, fast paced and professional atmosphere in the downtown Phoenix area. Controllers are responsible for the direct supervision, prudent communication and support of; transit staff, with emphasis to safety, service, scheduling and detailed documentation. Goals are to ensure a high quality transit service to customers, while maintaining a safety-first environment and cost effective system. The OCC interfaces in a unionized and multi contract environment.


Key Responsibilities:

Communications require the use of the radio, phone and computers. OCC Controllers require professional oral and written communication skills, hearing, sight and mobility in a typical office setting. Actions taken are quick and effective, handling a variety of situations that occur on a daily basis, including routine and emergency situations. Controller duties involve a high level of stress and require maintaining composure, professionalism and courtesy. Controllers are responsible for making on-the-spot analyses and decisions within the realm of authority, transit policy, contract terms and labor agreements. Controllers work varied hours, days and shifts, and may fill in as necessary. Controllers will perform other OCC related duties as assigned.


Education, Licensing, and Certifications :

Prefer degree in Business Management or related field, and 3 years proven supervisory experience, or an acceptable combination of education and experience.

Experience :

Candidate will have verifiable radio or emergency service communication or military communication experience. Candidates must demonstrate they are highly organized, detail oriented, make quick and effective decisions, ability to remain calm, professional, operate complex equipment & software in stressful situations, high customer service standards, an understanding of transit operations, exercise independent judgment and perform without direct supervision. Additionally a person with the ability to quickly gain a thorough understanding of routes, schedules, fare structures, policies, procedures, manuals, transit labor agreements and work in a team environment will be a desirable candidate. Candidates may be required to type a minimum of 40 words per minute, a proficiency of 80% or better in basic Outlook, Windows 2000. Excellent interpersonal, communication, and coordination skills are essential, including knowledge of the Metropolitan Phoenix area. Candidates must have the ability to work varied days, hours, shifts, locations, and handle diverse work responsibilities.

Controllers are responsible for quickly processing requests for information from differing sources and provide accurate information to assist all transit providers while maintaining service requirements. Candidates must have the capability to communicate both orally and written, in a concise and clear manner.

Pre-Employment Requirements:

This position can require the operation of transit vehicles and or passenger vehicles; the candidate must maintain a valid Class B, Passenger endorsed, Arizona driver’s license, acceptable motor vehicle record, current DOT certification, pass pre-employment drug test and will be subject to random drug and alcohol testing.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2019-11057

Position Category Other

Internal Reference 38J

Company/Division Transdev Services