Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
The Senior Operations Supervisor provides overall supervision to operations administration, customer service, dispatch and field staff while ensuring compliance of the instituted labor contract and executing HR responsibilities. This position works with the client on various aspects of customer service and contractual terms. The Supervisor maintains system performance and assists with system planning. Identifies potential issues by way of analyzing various reports, trends and through field observance. Responds to customer inputs and administers counseling, coaching and discipline with employees.
College degree preferred; minimum high school dipoloma or GED equivalent required.
Three (3) years of progressive supervisory experience,
Possess strong computer literacy abilities.
Must have strong written and verbal communication skills, prioritize, organize, recall details, troubleshoot, and resolve issues while remaining in compliance with Federal, State, and local laws, and company policies.
Monitors employee performance along with issuing disciplinary notices and processing basic payroll related functions.
Previously worked in an organized labor environment and recognize the multiple facets of its infrastructure, preferred.
Must have knowledge of local vicinity; the ability to learn to operate a two-way radio.
Must be able to accurately perform both Dispatch and Road Supervior duties.
You must be able to pass a drug test and a criminal background check.
- Must undergo a pre-employment drug test and physical by a company appointed physician/facility and receive clearance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the environment is moderate.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2019-10710
Position Category Other
Internal Reference 609
Internal Code 3 Ind1
Company/Division Transdev Services