Overview

Pittsburgh Transportation Group is actively seeking to fill the position of a full time Dispatcher to assist with our afternoon/evening transportation operation at Pittsburgh International Airport.

We are looking for qualified individuals with dispatch operations experience to provide excellent customer service to both our passengers and our drivers.

Shift: Thursday - Monday, 3:00pm - 11:00pm

Responsibilities

• Supervision of the afternoon and evening shuttle operation service in a fast-paced environment.

• Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.

• Assist in weekly scheduling of service and make appropriate changes when required.

• Respond to all driver questions or issues in a timely and cooperative manner.

• Oversee the collection of all route data, operational indicators, and payroll indicators.

• Daily reporting of the operation of service for all contracts.

• Assignment of vehicles in coordination with contracts and vehicle maintenance.

• Coordinate the fleet’s maintenance with the Maintenance staff.

• Provide information and pricing to current and potential customers.

• Input reservation requests and updates, as necessary.

• Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.

• Assist all staff in customer relations, specifically complaints, commendations, and requests.

• All other duties as assigned.

Qualifications

Education: High School Diploma or equivalent

Experience: Minimum 1 year of dispatch operations experience within the transportation industry

-Excellent communication skills with ability to adapt to changing situations, and listen to feedback

-A customer service oriented mentality with attention to detail

Job Locations USA-PA-Pittsburgh

Posted Date 3 weeks ago (6/9/2022 2:12 PM)

Requisition ID 2022-22634

Internal Reference 245

Company/Division Transdev Services