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Transdev Overnight Dispatcher in Pittsburgh, Pennsylvania

Overview

Pittsburgh Transportation Group is actively seeking to fill the position of a full time Overnight Dispatcher to assist with our evening/nightly transportation operation in Pittsburgh, PA.

We are looking for qualified individuals with transportation experience to provide excellent customer service to both our passengers and our drivers.

Shift: 7:30pm to 3:30am, Thursday - Monday

Responsibilities

  • Supervision of the evening and nightly shuttle operation service in a fast-paced environment.

  • Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.

  • Assist in weekly scheduling of service and make appropriate changes when required.

  • Respond to all driver questions or issues in a timely and cooperative manner.

  • Oversee the collection of all route data, operational indicators, and payroll indicators.

  • Daily reporting of the operation of service for all contracts.

  • Assignment of vehicles in coordination with contracts and vehicle maintenance.

  • Coordinate the fleet’s maintenance with the Maintenance staff.

  • Provide information and pricing to current and potential customers.

  • Input reservation requests and updates, as necessary.

  • Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.

  • Assist all staff in customer relations, specifically complaints, commendations, and requests.

  • All other duties as assigned.

Qualifications

Education: High School Diploma or equivalent

Experience: Minimum 1 year of dispatch operations experience within the transportation industry

-Excellent communication skills with ability to adapt to changing situations, and listen to feedback

-A customer service oriented mentality with attention to detail

Job Locations USA-PA-Pittsburgh

Posted Date 2 weeks ago (11/18/2021 11:38 AM)

Requisition ID 2021-17255

Internal Reference 245

Company/Division Transdev Services

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