Transdev Jobs

Job Information

Transdev Dispatcher in Raleigh, North Carolina

Overview

Dispatchers needed in Raleigh Location (Pay beginning at $18.00 /hr.).

GoRaleigh is actively seeking a transit dispatcher for their Raleigh location. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Must be self-motivated, with ability to follow directions and an excellent communicator, able to work under minimal supervision and competently perform current scheduling techniques. Additional duties include resolving scheduling conflicts as they occur, schedule maintenance, collecting data, providing reports and providing accurate information to the dispatch supervisor. Must be comfortable working in a fast paced, continually changing environment.

Join Goraleigh and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve.

Why Work with Us?

  • Competitive Wages beginning at $18. /hour

  • Comprehensive benefits

  • Career advancement opportunities owing to Transdevs presence in over 200+ communities across North America

Responsibilities

Responsibilities

  • Scheduling: Daily runs for operators, prepares the extra board, supervises operation of the extra board, making necessary assignments in proper rotation, prepares charter assignments as needed.

  • Responsible for daily sign in log, reviews route modifications with supervisors and operators, update and monitor dispatch sheet make necessary changes, checks operators’ availability.

  • Assist dispatch supervisor: Ensure that work is distributed evenly among operators and road supervisors, proper uniform inspection, check operator daily report sheets, receives information and complaint calls outside of general office hours, receives calls by telephone or radio giving locations and descriptions of problems and dispatches assistance as necessary.

  • Track all equipment to ensure proper utilization and prevent losses.

  • Make sure equipment is returned in same condition issued.

  • Cross-train to cover workload distribution in the event a Dispatcher is out.

  • Monitor and oversee operator logs to ensure compliant practice in offering dispatches to the appropriate drivers.

  • Coordinates daily with those handling the scheduling duties for each dispatch shift.

  • Review for logs daily.

  • Communicates disruptions with other dispatchers, supervisor, and road supervisors.

  • Responds, records, and resolves customer feedback.

  • Communicates and coordinates with internal departments to help meet customer needs.

  • Performs weekly audits that meet Transdev’s policies and procedures.

  • Maintain detailed call logs and records.

  • Other duties as required

Qualifications

Qualifications

  • Must be at least 21 years old with a high school diploma, GED or equivalent

  • Minimum 1 year of dispatch operations experience within the transportation industry or equivalent experience.

  • Excellent communication skills.

  • Ability to adapt and multitask in fast paced environment

  • A customer service-oriented mentality with attention to detail

  • perferred not required; A valid Class B or higher Commercial Driver’s License with passenger and airbrake endorsements.

Experience Preferred:

  • Driving experience with Transdev preferred

  • Previous experience with radio dispatch preferred or road supervision preferred

  • Some public transit experience perferred

Skills and Knowledge Required:

  • Ability to organize logical and efficient schedules and routes and adapt to changes

  • Knowledge of city street systems, peak traffic times and locations, and effects of weather on street conditions

  • Ability to read, comprehend and understand a map

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • General knowledge of the methods of operating two-way communications equipment and proper radio procedures, and ability to communicate via radio or communications system or ability to learn new systems

  • Strong written and oral communication skills

  • Ability to remain calm and organized in emergency and complex transit operation problems

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to drug testing and a criminal background check

  • Must be able to maintain a DOT medical card

Physical Requirements:

  • Must be able to work varying shifts as needed.

  • Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities

  • Majority of work is accomplished in an office equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Job Locations USA-NC-Raleigh

Posted Date 2 months ago (3/18/2022 1:40 PM)

Requisition ID 2022-21573

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Reference 248

Internal Code 3 Ind1

Company/Division Transdev Services

DirectEmployers