Transdev ADA Community Education and Outreach Specialist in San Antonio, Texas


The ADA Community Education and Outreach Project Specialist will lead efforts to build awareness of the critical need for quality public transportation and the role of Paratransit, Flex, and SUBSIDY service plays in the independence and quality of life of San Antonio citizens.

This position will develop programs, collateral materials, and resources to better educate target groups of riders, constituent groups and thought leaders in the city and region to accomplish multiple goals including, but not limited to, the education of the community at large and the aforementioned target groups on the most efficient use of the transit system. They will also educate riders on tools and resources available to assist in gaining greater access to transit services, and engage in rider behaviors/feedback to enhance and improve quality of service.


  • To increase advocacy efforts in target markets to assist in delivering messages of agency and paratransit to all riders, constituents, and influencer's.

  • To increase knowledge of existing tools, new technologies, and rules of engagement for riders utilizing system.

  • To develop partnerships with transit advocacy groups, school groups, community groups, senior centers, and employers to support the paratransit needs for VIA passengers.


Education, Licensing, and Certifications Required:

  • High school diploma or equivalent such as GED, required.

Experience Required:

  • 3 - 5 years of combined experience in communications, community engagement, marketing, or related field

  • Experience in the transportation field preferred

Skills and Knowledge Required:

  • Must have strong interpersonal skills

  • Must have the ability to manage effectively in crisis situations and ability to handle sensitive situations in the paratransit service

  • Oral and written communication skills

  • Proactive individual who is a self-starter

  • Ability to serve as a spokesperson in media and other venues to effectively communicate all topics under the direction and supervision of the General Manager

  • Superior organizational skills

  • Ability to interact effectively with management, staff, riders, politicians, business leaders, agencies, and others outside the organization

  • Ability to work independently and maintain confidentiality

Pre-Employment Requirements:

  • Drug testing and background check

  • Testing related to job requirements

For more information please visit our website at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2018-8755

Position Category Administrative/Clerical/Payroll/HR/Accounting

Internal Code #TNA

Internal Reference 902

Internal Code 3 Ind1

Company/Division Transdev Services