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Transdev Dispatch Supervisor in South San Francisco, California

Overview

Overview

Who we are

Compass Transportation has become one of the largest B2B transportation providers in the Bay Area over the past ten years. In the upcoming year we will be offering a new electric zero emissions solution as well as an on-demand solution to complement our commuter offering. As a result, we are looking for someone who has the ability to manage and improve our existing operations and develop new processes to help support our new service lines.

Why you:

Are you someone who has the ability to translate data into operational improvements? Do you enjoy finding efficiencies in your day to day job? Do you have a history of streamlining processes with software solutions? Then we want to hear from you to be our dispatch supervisor.

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Responsibilities

The duties of an Dispatch Supervisor shall include, but are not limited to, the following:

  • Collecting and analyzing operational data to develop new policies and procedures.

  • Drawing data from multiple sources to create reports that help your team understand their performance, we love visualizing success.

  • Interaction with other departments to research, measure and evaluate business processes and to assist in problem resolution and process improvement initiatives.

  • Supervise Dispatchers in all areas of Logistic operations.

  • Lead your team, you will be responsible for your team’s day to day performance and ensuring new policies and procedures are effectively implemented.

  • Must manage and verify execution of all Processes and Procedures of the Dispatch department.

  • Design, implement and optimize real-time vehicle routing algorithms.

  • Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified vision, guiding principles, and values of the organization.

  • Review daily operational reports to make sure service goals are met.

  • Use effective verbal and written communication to distribute the most current information to the team members.

  • Create an atmosphere of professionalism & mutual support among employees.

  • Must be able to handle multiple situations at once

Various other duties as needed

Qualifications

Education, Licensing, and Certifications :

College degree preferred or a combination of education and prior work experience.

Experience

Two years of experience in managing at a supervisor level or above in a customer service related industry.

Knowledge, Skills and Abilities:

  • Demonstrated professional example of “living a customer service attitude” as their number 1 priority.

  • Ability to read and interpret documents such as the employee handbook, procedure manuals, and operational guidelines.

  • Ability to write routine reports and correspondence. Ability to speak effectively to our customers or employees in the organization.

  • Requires above average computer expertise, including some use of word processing, and spreadsheets.

  • Above average ability to define problems, collects data, establish facts, and draw conclusions.

  • Ability to effectively communicate and interact with all levels of employees.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2019-9838

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TOD

Internal Reference 095

Internal Code 3 Ind2

Company/Division Transdev on Demand (TOD)

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