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Transdev Sales Service Representative in Tempe, Arizona


SuperShuttle International Inc. is America’s leading shared ride airport passenger ground transportation service. The company offers SuperShuttle service at over 40 airports nationwide. ExecuCar, our executive black car sedan service, offers service at over 80 airports nationally.

Under the supervision of the Director of National Accounts the Sales Service Representative is primarily responsible for establishing and maintaining ongoing relationships with group meeting planners, convention centers, tour companies, government agencies, sports teams, Universities, and all other sectors of the tourism industry. Based in Tempe this position will support the field sales managers nationally.


Primary Tasks:

The Duties of a SSR shall include, but are not limited to, the following:

  • Answer phone and email group’s sales inquires

  • Return phone calls and service inquiry emails promptly and efficiently.

  • Prepare group proposals and services agreements

  • Book reservations and manifests

  • Build landing pages and links for groups

  • Work with accounting to open up Direct Bill accounts

  • Support and service Tour Wholesale Accounts

  • Liaison with local city personnel: Sales, Operations and Accounting Departments regarding completed group movements

  • Responsible for answering incoming Reservation requests, general questions, requests for information supporting SuperShuttle and/or ExecuCar services.

  • Ensures reservations and customer information is accurately gathered and input into the Reservations System and calls are completed in a timely manner. Is also responsible for answering and inputting all pertinent information.

  • Must be able to master internal reservations and sales reporting systems to input data and book group reservations.

  • Work convention calendar leads.

  • Assist with Quality Assurance national accounts.

  • Ensure a customer friendly, service oriented attitude

  • Demonstrate certain call taking proficiencies, in depth product knowledge and various other “soft” skills necessary to handle calls where a customer maybe upset.

  • Proficient in handling ExecuCar, Blue Van point to point and Blue Van charters

  • Ability to work in a fast paced environment and adhere to scheduling and call volume requirements

  • Ability to be detailed, accurate, and thorough.

  • Must be a team player.

  • Participates in assigned team meetings and/or training sessions as needed

  • Prepare weekly reports.

  • Administrative and reporting capabilities are required during the scheduled shift Mon-Fri work week. Desk will be opened from 6AM to 6PM.

  • Directly supports accounts secured by Corporate Sales, Field Sales Managers or inquiries through the SuperShuttle website or by phone.

  • Various other duties as needed


Knowledge, Abilities, Skills and Other Characteristics:

  • Very strong written and verbal communication skills, polished presentation skills.

  • Dedicated to consistent self-improvement.

  • Proven to be a self-starter with strong organizational skills and demonstrated ability to focus and prioritize to achieve optimum results.

  • Experience working in a team structure.

  • Ability to organize and administer several tasks/projects simultaneously.

  • Proficiency in all Microsoft Office products such as: Outlook, Word, Excel and PowerPoint.

  • Positive attitude, and an eagerness to learn are a must.

  • Strong independent decision making skills.

  • Ability to organize and administer multiple tasks/project simultaneously in a fast paced demanding environment.

  • Resilient customer service abilities are a necessity.

  • Cooperative demeanor at all levels of the organization.

  • Hardworking, persistent, and dependable.

  • Positive and enthusiastic.

  • Capable of taking direction and completing all assignments on time and accurately.

Qualifications: Education & Experience

  • Education & Experience– High School Graduate or General Education Degree (GED)

  • Call Center and /or customer service 1 -2 year’s experience _

  • Equivalency_ – Any combination of education and experience that will allow the applicant to perform the duties of the job may be considered.

  • Travel– None

Pre-Employment Requirements:

  • Must submit to a drug test and background check

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Selection Criteria:

Final candidates will be required to demonstrate skills on required software program, content management system, content development, and design aesthetic prior to offer of employment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2019-9916

Position Category Business Development/Sales

Internal Code #TOD

Internal Reference TOD

Internal Code 3 Ind2

Company/Division Transdev on Demand (TOD)