Transdev Quality Assurance Manager ( Yolobus - Woodland, CA ) in Woodland, California

Overview

The Quality Assurance Manager, working under the direction of the General Manager, assures that goods and services meet and exceed contractual requirements from a quality perspective.

The Quality Assurance Manager monitors and evaluates service compliance, performance quality, and policy adherence for the following departments: Operations, Safety & Training, Fleet Maintenance/Facilities, and Human Resources. This position involves access to confidential information and reports to the General Manager.

Responsibilities

Essential Job Functions

  • Understands and monitors compliance with operations contracts

  • Oversees the audit process as mandated by company and agency contract and institutes quality audits

  • Monitors and evaluates system data and equipment to determine and assure contractor compliance by creating and utilizing spreadsheets to evaluate data; prepares and writes comprehensive contractor oversight reports

  • Completes reports and other required paperwork accurately and in a timely manner

  • Performs vehicle appearance and functional inspectionsof both the exterior and interior of all vehicles

  • Monitors and reports on-time performance including route schedule adherence, pull-out and pull-in adherence, and driver schedule adherence

  • Assists with oversight of special and community service events

  • Researches issues related to customer satisfaction surveys

  • Resolve escalated customer service complaints

  • Identifies trends in complaint categories and implements action plans for improvement

  • Audits the implementation and performance of safety and training programs

  • Assists in accident/incident investigations and reports and evaluates corrective action

  • Performs employee credential checks

  • Monitors employee skills, appearance, and conduct associated with the contract

  • Works closely with all departments regarding service issues

  • Provides immediate updates to the General Manager

  • Other duties as required

Qualifications

Minimum Requirements

  • High school diploma or equivalent, such as GED, required

  • Bachelor’s Degree preferred or any combination of education and experience.

  • 3 or more years of public transit experience required

  • Knowledge of relevant federal and state employment laws

  • Thorough knowledge of laws, ordinances and regulations underlying the transit operation

  • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments

  • Valid state class C driver’s license required

  • Must be able to obtain a valid Class B or higher Commercial Driver’s License with passenger endorsement within 90 days of hire

  • Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual communication skills are a plus

  • Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

  • Ability to organize and perform work efficiently; strong attention to details

  • Must be willing to work flexible hours to include weekends and holidays

  • Must be able to maintain a high level of confidentiality of all information

  • Must pass a pre-employment drug test and background check

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 70% of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • 30% of work is accomplished outside or in a vehicle.

  • Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials

  • While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations

  • Must be able to lift up to 75 pounds

Must be able to operate the company vehicle without the use of DOT prohibited adaptations

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2018-8749

Position Category Other

Internal Code #TNA

Internal Reference 735

Internal Code 3 Ind1

Company/Division Transdev Services